1.1 To make an order, the customer needs to be registered. When placing the first order:
a) the customer needs to register into Villa Amaraada Oy´s customer file and give required information. (Name, address, e-mail and information of delvered orders.)
b) the customer allows Villa Amaraada Oy to register above information to its customer file. Villa Amaraada´s customer information is confidential and is not given to external partners.
1.2 The customer needs to be careful while making orders from Villa Amaraada Oy´s web trade.
2. The validity of an order
2.1 Villa Amaraada Oy and customer can communicate by e-mail, by mail or by phone. The customer commits to keep an eye on his/her e-mail to notice the incoming order confirmation.
2.2 The firm sales contract will come into force when Villa Amaraada has sent an order confirmation.
2.3 The customer is allowed to cancel the full order or parts of it before delivery. The cancellation can be made by e-mail, mail or phone. he delivery has taken place when the customer has received at least a part of the delivery, or has received the notice that the goods are ready to be collected from the post office.
2.4 After customer has made the order, Villa Amaraada Oy can not change the conditions of agreement.
3.1 Prices normally do include the VAT 24 % but part of the old goods and furniture are under marginal taxation and therefore do not include deductable VAT (VAT 0%). The current price is shown in euros (EUR).
4.1 The delivery time for goods is 2-5 days. The delivery time is confirmed by an order confirmation.
4.2 I f the customer definetely needs to get the product by a certain date, this must be clearly communicated to Villa Amaraada in advance (f.ex when placing the order). Villa Amaraada Oy will do its best to meet reasonable expectations regarding the delivery date.
4.3 If the customer is ordering products with different delivery times, the full order will be delivered according to the longest one.
4.4 All deliveries will be made through Itella (Suomen Posti), unless something else has not agreed between the customer and Villa Amaraada Oy. We deliver also to other EU-countries.
5. Terms of payment
5.1 The advance payment as a bank transfer is required when delivery will take place to abroad. When the payment has aarived to Villa Amaraada Oy´s bank account, the delivery will be sent immediately. The total amount to pay is shown in the order confirmation Villa Amaraada Oy has sent.
6.1 The customer is allowed to return unused goods within 14 days from receiving them, excluding the receiving day. The product and its package have to be in the same condition than it was when the customer received it.
6.2 The customer has to advise Villa Amaraada BEFORE returning by e-mail, firstname.lastname@example.org to get the further instructions. When Villa Amaraada Oy has received the product, the price of the product (excluding the postage) will be returned promptly.
7. Transport damages
7.1 Sometimes the cases might damage during the transportation despite the careful packaging. For that reason it would be highly recommended to check the status of the package at the post office while collecting the package. If the package is damaged during the transport (and also the goods inside the package are damaged), make a damage report at the post office immediately. Then contack our customer service to arrange a delivery of new product.
8.1 If the customer receives a wrong product or the product is damaged, etc., the customer has to inform Villa AmaraadaOy about this within a reasonable time by e-mail email@example.com. The faulty delivery can be returned without postage according to Villa Amaraada Oy´s instructions (art. 6). The claim/advise by e-mail has to be made BEFORE returning. When Villa Amaraada Oy has received the product, the price of the product (including the postage) will be returned promptly.
9. Force majeure
9.1 Villa Amaraada Oy is not responsible if the delivery is delayed or can not be made bacause of the factors Villa Amaraada Oy has no influence. This kind of factors are war, catastrophe, export- or import bans, decisions of authorities, strike or other factors which averts Villa Amaraada Oy´s activities.
10.1 Disagreements caused by this trade agreement are solved accoring to Finnish law.